Refund & Returns Policy - Effective October 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our Refund & Returns policy.
We stand by the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a hassle-free 14-day return policy, giving you the peace of mind you deserve.

If, for any reason, you are not satisfied with your purchase within 14 days of receiving your order, you can return it to us free of charge. We’ll gladly provide a full refund of your purchase price as part of our 14-day money-back guarantee, ensuring your satisfaction is our top priority.


All returns must be postmarked within thirty (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
  • I. RETURN PROCESS 
To return an item, please email customer service at email: support@nidfashions.com to obtain the Returns Address (RA) and Return Merchandise Authorisation (RMA) number. After receiving an (RMA) number and (RA), place the item securely in its original packaging, and mail your return to the provided address.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges are paid by us.
Shop without worry at Nidfashions – where every return is met with our no-restocking fee policy, ensuring that you can always make purchases with peace of mind.

* Such as Customer satisfaction is our first priority. We will be very flexible to find an adequate solution to your case.

 

  • II. RETURNS  
1- Cancellation of an Order: 

In alignment with our dedication to expeditious order processing, we commence preparations for shipments immediately upon order placement. Our intent is to offer customers a swift delivery of their products. Given this operational framework, we are equipped to entertain order cancellations solely within the initial 12-hour period, commencing from the moment of order placement. We extend our gratitude for your comprehension and adherence to this policy.


2- The Product Never Arrived:

Our anticipated delivery timeframe ranges from 5 to 8 days, exclusive of the time required for product preparation and dispatch, which typically spans 1 to 2 days. In the event that your ordered items do not reach you within the initial 10 days, we kindly request your patience for an additional 5 days, totaling 15 days. Certain unforeseen circumstances beyond our control, such as inclement weather, courier delays, and customs procedures, may contribute to these extended timelines.

Should your purchased items fail to arrive even after this extended period, we are committed to promptly issuing a full 100% refund. Your satisfaction is of utmost importance to us, and we appreciate your understanding in circumstances beyond our immediate influence.
3- Damaged on Arrival:

All our orders are packed with love and care, and sent via trusted shipping partners. In the off-chance that you receive a damaged condition or not in the original condition of the product, you are guaranteed an immediate reshipment of the same product, or a full refund of your item.

To qualify for a free reshipment or full refund on a product that arrives damaged or defective, please reach out to us at Support@nidfashions.com within 14 days of receiving your order, explaining the issue and providing clear photos or videos of the damage.


Please understand it is a requirement to provide clear, visual proof of the damage to qualify for a full refund or a free reshipment on a product claimed as defective or damaged.

Once our team has confirmed the damage, they will proceed with the option that suits you best.

4- Defective OR Broken Manufacturer After Use:

You have 14 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.

5- Exchange: 

If you wish to exchange your product, you have 14 days after receiving it to do so. Please keep in mind that to exchange your product, it must be unused and in its original packaging. You will need to send it to us at your expense. Please contact our support at Support@nidfashions.com to help you with the exchange process.

6- Wrong Product: 

If you receive the wrong product, you have 14 days to return it to us at our expense, and we will provide you with a 100% refund.


7- Personalized Products: 

Please note that personalized products, such as customized jewellery, are final purchases and cannot be returned, except in cases where they arrive damaged. If your personalized item arrives damaged, NidFashion offers a free replacement. Please contact us at Support@nidfashions.com within 14 days of receiving your order, providing clear photos or videos of the damage for verification.

 

 

  • III. REFUND
Refund: 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will notify you by email when your refund has been processed.

Refund for a returned product:  

After receiving your return and inspecting the condition of your item, we will process your REFUND. Please allow at least two (2) days from the receipt of your item to process your REFUND. We will notify you by email when your refund has been approved.

Delayed or missing refunds (if applicable): 

If you're awaiting a refund and haven't received it yet, please begin by reviewing your bank account once more.

Afterward, we recommend reaching out to your credit card company or bank. It's common for refunds to undergo a processing period before they are formally posted by credit card companies and banks.

In the event that you've completed these steps and your refund has not yet reached you, please don't hesitate to get in touch with us at Support@Nidfashions.com. Your satisfaction is important, and we're here to assist you with any concerns.

 

 

IV. QUESTIONS

If you have any questions concerning our Refund & Returns policy, please contact us at: