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FREQUENTLY ASKED QUESTIONS

Why is there an additional delay for Heated Apparel with large-capacity batteries?

Due to the special shipping requirements for items with large-capacity batteries, these products need extra processing time before they can be dispatched. This ensures they are shipped safely and comply with all transport regulations.

Why might my order be delayed during peak times like Black Friday, Christmas, or the holiday season?

During peak shopping periods, shipping carriers experience an exceptionally high volume of parcels, which can sometimes cause delays in standard delivery times. We work closely with our shipping partners to minimize delays, but these periods may result in longer than usual delivery times.

Can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at Support@nidfashions.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What forms of payment are you accepted ?

We accept VISA, Mastercard, American Express, Discover Card

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit https://nidfashions.com and log into your customer account to check the order status at any time. If we receive payment, the order status will show “Processing”.

How can i find out how much for shipping charges ?

Please read our shipping policy page for more info.

If i would like to make a gift purchase. Can you send my purchase to a different address ?

Yes we can send your order to a different address.

How can i track my shipment?

Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier’s system.

Where is my confirmation email?

If you have any concerns with your order, please contact our Support Team at Support@nidfashions.com and they will be glad to assist you. Most emails are answered within 1 business day.